# Talkdesk
Talkdesk, Inc. is a privately held American software company that sells cloud contact center software, known as Contact Center as a Service (CCaaS), to enterprises; it is incorporated in Delaware and headquartered at 535 Mission Street in San Francisco, California.[1](https://www.sec.gov/Archives/edgar/data/1819371/000181937120000002/0001819371-20-000002-index.htm) The company was founded by Tiago Paiva, who remains chief executive, and by August 2021 it had raised $498 million in venture funding at a valuation the company put at more than $10 billion.[2](https://www.talkdesk.com/news-and-press/press-releases/talkdesk-raises-series-d-funding/)
| Key facts | Detail |
|---|---|
| Legal name and base | Talkdesk, Inc., a Delaware corporation headquartered in San Francisco, CA[1](https://www.sec.gov/Archives/edgar/data/1819371/000181937120000002/0001819371-20-000002-index.htm) |
| Business | Cloud contact center software (CCaaS) for enterprises[1](https://www.sec.gov/Archives/edgar/data/1819371/000181937120000002/0001819371-20-000002-index.htm) |
| Founder and CEO | Tiago Paiva; the company recounts starting from a hackathon[2](https://www.talkdesk.com/news-and-press/press-releases/talkdesk-raises-series-d-funding/) |
| Series C | $143 million announced July 23, 2020, at a company-stated valuation above $3 billion[3](https://www.talkdesk.com/news-and-press/press-releases/talkdesk-raises-143-million-in-series-c-funding/) |
| Series D | $230 million announced August 12, 2021, at a company-stated valuation above $10 billion[2](https://www.talkdesk.com/news-and-press/press-releases/talkdesk-raises-series-d-funding/) |
| Total funding | $498 million since inception as of August 2021 (company claim)[2](https://www.talkdesk.com/news-and-press/press-releases/talkdesk-raises-series-d-funding/) |
| Customers (July 2020) | More than 1,800 customers in 75 countries, including IBM, Acxiom, 2U, Trivago, and Peloton (company claim)[3](https://www.talkdesk.com/news-and-press/press-releases/talkdesk-raises-143-million-in-series-c-funding/) |
| Status | Private per the checked record; no verified IPO, acquisition, or post-2021 equity round appears in it |
## What Talkdesk sells
Talkdesk's product is a contact center platform delivered from the cloud. The company positions itself as "the cloud contact center for innovative enterprises."[3](https://www.talkdesk.com/news-and-press/press-releases/talkdesk-raises-143-million-in-series-c-funding/)
Two elements of the platform's pitch come from the company's own materials. It states a goal of automating 80 percent of customer interactions, and it offers Talkdesk Workspace and Talkdesk Builder as customization tools for tailoring the platform.[2](https://www.talkdesk.com/news-and-press/press-releases/talkdesk-raises-series-d-funding/) In June 2021 it launched vertical products, Talkdesk Financial Services Experience Cloud and Talkdesk Healthcare Experience Cloud, which it described as the first purpose-built contact center solutions for those industries.[2](https://www.talkdesk.com/news-and-press/press-releases/talkdesk-raises-series-d-funding/) These claims are the company's own; the checked record contains no independent technical review of the platform's AI agents, routing, or integrations.
## Founding and founders
The company's founder and chief executive is Tiago Paiva. Talkdesk's own account of its history says it grew "from its start at a hackathon" into a company valued at more than $10 billion.[2](https://www.talkdesk.com/news-and-press/press-releases/talkdesk-raises-series-d-funding/) The primary record establishes the corporate shell behind that story: Talkdesk, Inc. is a Delaware corporation with a December 31 fiscal year end, and its address of record with the SEC is 535 Mission Street, 12th Floor, San Francisco.[1](https://www.sec.gov/Archives/edgar/data/1819371/000181937120000002/0001819371-20-000002-index.htm) The founding year and any co-founders are not stated in the checked sources.
## Funding history, round by round
The verified anchor of the funding record is the Series C. On July 23, 2020, Talkdesk announced $143 million in Series C funding from new and existing investors at a valuation of more than $3 billion, and said its total raised to that point was $268 million.[3](https://www.talkdesk.com/news-and-press/press-releases/talkdesk-raises-143-million-in-series-c-funding/) New investors included Franklin Templeton, Willoughby Capital, Skip Capital, Lead Edge Capital, and Top Tier Capital Partners, with existing investors [Viking Global Investors](https://www.edgepedia.org/viking-global-investors) and [Threshold Ventures](https://www.edgepedia.org/threshold-ventures) participating.[3](https://www.talkdesk.com/news-and-press/press-releases/talkdesk-raises-143-million-in-series-c-funding/) The round appears in the primary record as a Form D notice of exempt offering filed with the SEC on July 29, 2020, under accession number 0001819371-20-000002, amended on August 4, 2020.[1](https://www.sec.gov/Archives/edgar/data/1819371/000181937120000002/0001819371-20-000002-index.htm) • [5](https://www.sec.gov/cgi-bin/browse-edgar?CIK=1819371)
Thirteen months later the valuation roughly tripled. On August 12, 2021, Talkdesk announced a $230 million Series D at a valuation of more than $10 billion, bringing company-stated total funding to $498 million since inception. New investors included [Whale Rock Capital Management](https://www.edgepedia.org/whale-rock-capital-management), TI Platform Management, and [Alpha Square Group](https://www.edgepedia.org/alpha-square-group), alongside existing investors Amity Ventures, Franklin Templeton, Top Tier Capital Partners, Viking Global Investors, and Willoughby Capital.[2](https://www.talkdesk.com/news-and-press/press-releases/talkdesk-raises-series-d-funding/)
Earlier history rests on weaker sourcing. PitchBook lists a $100 million Series B on October 3, 2018, a figure not verified by a primary document in the checked record.[4](https://pitchbook.com/profiles/company/54522-55) The $268 million and $498 million totals are company claims; no independently verified total appears in the checked record.
## Business and traction
The company's stated traction, as of its July 2020 release, was more than 1,800 customers in 75 countries, including IBM, Acxiom, 2U, [Trivago](https://www.edgepedia.org/trivago), and Peloton.[3](https://www.talkdesk.com/news-and-press/press-releases/talkdesk-raises-143-million-in-series-c-funding/) The August 2021 release adds that the company had doubled headcount to nearly 2,000 employees over the prior two years and appointed Sydney Carey as its first chief financial officer.[2](https://www.talkdesk.com/news-and-press/press-releases/talkdesk-raises-series-d-funding/) The same release lists international expansion into Australia, Brazil, Canada, France, Germany, Ireland, Italy, Mexico, the Netherlands, Southeast Asia, and Spain.[2](https://www.talkdesk.com/news-and-press/press-releases/talkdesk-raises-series-d-funding/) All of these figures are the company's own statements; no independent revenue, customer-count, or headcount figure appears in the checked record.
## Recent developments
The checked record thins sharply after the 2021 Series D. Two events appear only in aggregator data and are unverified beyond PitchBook: a private secondary transaction dated December 1, 2023, and a $95 million general debt financing completed September 1, 2025.[4](https://pitchbook.com/profiles/company/54522-55) Neither a verified equity round, an IPO, nor an acquisition appears in the checked record through September 2026. No credible independent reporting on Talkdesk's financials or market share was retrieved.
## References
1. [SEC EDGAR Form D filing index for Talkdesk, Inc. (Accession No. 0001819371-20-000002)](https://www.sec.gov/Archives/edgar/data/1819371/000181937120000002/0001819371-20-000002-index.htm)
2. [Talkdesk Valuation Grows to More Than $10B, Appoints 1st CFO (Talkdesk press release, Aug. 12, 2021)](https://www.talkdesk.com/news-and-press/press-releases/talkdesk-raises-series-d-funding/)
3. [Talkdesk raises $143 million in Series C funding (Talkdesk press release, July 23, 2020)](https://www.talkdesk.com/news-and-press/press-releases/talkdesk-raises-143-million-in-series-c-funding/)
4. [Talkdesk Company Profile: Valuation, Funding & Investors (PitchBook)](https://pitchbook.com/profiles/company/54522-55)
5. [SEC EDGAR filing list for Talkdesk, Inc. (CIK 1819371)](https://www.sec.gov/cgi-bin/browse-edgar?CIK=1819371)
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*Topic: Encyclopedia › Society and history › Economics and business › Business and work › Business and work overview › Companies and corporations › Venture-backed startups and growth companies › Software, internet, and enterprise-technology startups › Sales, marketing, and customer software*
*Initially written Sep 17, 2026 · Edited: Oct 11, 2026; Oct 15, 2026*
*Copyright 2026 EdgeChat AI, a subsidiary of Biostate AI.*
License: Edgepedia Community License 1.0, https://www.edgepedia.org/edgepedia/license